The enterprise value of modifying open source

I spent some time with a large customer of Alfresco’s today, and heard an interesting reason for why choosing open source was critical to them. Granted, it’s a large media company, and so its needs may not fit those of most other enterprise customers.

But I thought the importance it placed on open source was enlightening:

Open source is critical for us, because on our old [proprietary] content management system, we were completely dependent on the vendor if something went wrong. Alfresco’s open-source CMS enables us to get into the code and start working on a fix to any problems immediately, then join up with you to ensure the fix makes its way into your supported product.

The enterprise value of modifying open source | The Open Road | CNET News

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